“Administrative fee for delinquent service disconnection” means the service fee assessed when the district implements the process for service disconnection and/or disconnects utility service to a property due to nonpayment of charges. This fee shall be applied to a property when it is appropriately listed on the district final list of delinquent utility accounts to be disconnected for nonpayment or other violation of district policies and regulations. District personnel shall have authority to determine when an account is actually locked off or not.

“Convenience fee” means the charge to customers who elect to use the district’s debit card, credit card, EZ check or other third-party alternative payment processes to pay their district utility bill. The basis of the convenience fee is the direct cost of the vendor services and may include district staff costs to manage these alternative payment processes.

“Estimated closing bill” means the preparation by the district of a property’s utility bill at a future date when requested by a customer, title company or escrow company, relating to the termination or closing of a water or sewer service account.

“External contractor/service provider charge” means a charge to the district by an external contractor or service provider based on work performed or services provided to the district. Examples of external contractor or service provider charges are, but are not limited to, bank returned item fees, third-party credit card processor’s transaction fees, and Snohomish County lien filing fees.

“Final billing and account termination” means when a property owner requests their account be closed on a certain date requiring the district to perform a mid-billing meter read and/or prepare a final bill.

“Flow test meter (city of Everett)” means when a customer requests the district to measure the water flowing through their meter to verify the meter’s accuracy and the district is required to send the meter to the city of Everett. If a customer’s meter is found to be over-registering consumption, the customer shall not be subject to the district’s flow test fee. The basis of the flow test meter (city of Everett) is the direct costs of the city of Everett plus the costs of the district.

“Flow test meter (SLWSD)” means when a customer requests the district to measure the water flowing through their meter to verify the meter’s accuracy. If a customer’s meter is found to be over-registering consumption, the customer shall not be subject to the district’s flow test fee.

“Hydrant rental” means when a customer requests use of a metered hydrant for one or more days. “Water consumption” means the usage of water, as measured by the hydrant’s meter, which will be charged in addition to the rental rate at the per unit water rate adopted by the district. The “first day of service” means the first day a customer takes possession of the hydrant from the district. “Each subsequent day” means each consecutive day.

“Leak check” means when a customer requests the district respond to the property to provide a basic check of the water meter for a leak. Customers may request one leak check annually without being charged the leak check fee. Customers will not be charged a leak check fee when the leak check is initiated by the district as part of its regular billing process.

“Lien filing fee” means the fee assessed to a customer when the district records a property lien on a delinquent account with Snohomish County. The basis of a lien filing fee is the direct costs of Snohomish County plus the costs of the district.

“Lock-off service” means when an account has been locked off, not due to delinquency, but by request of the customer or by action of district personnel to protect the water system.

“New account” means creation of a customer billing record within the district’s data processing system for each unique property location or service account.

“Reread meter” means when a customer requests the district reread their water meter after a billing statement has been generated to confirm that the district’s reading was correct. The fee outlined in Exhibit “E” shall be paid to the district by the customer requesting the meter be reread. A customer whose water meter read on the billing statement is more than the reread water meter shall not be billed a reread charge.

“Rescheduling inspections” means when a customer is not at their property at the time scheduled for an inspection, or their infrastructure is not ready for inspection, or the infrastructure fails inspection and district personnel must return to the property to perform their duties. The fee outlined in Exhibit “E” shall be paid to the district by the customer requesting a rescheduling inspection. Customers that call and reschedule their appointments prior to staff being dispatched to the property shall not be charged a rescheduling fee.

“Return check (item)” means when a customer payment by check, cashier’s check, ACH, debit card, credit card or other method is returned unpaid to the district by such customer’s financial institution for any reason. The basis of returned check (item) fee is the direct costs of the vendor plus the costs of the district.

“Service calls – Customer’s line failure” means when a customer requests the district respond to their property and assist with repairing or assessing a problem with the service line owned by the customer.

“Service turn-on/turn-off meter” means when a customer requests the district to turn their meter on or off.

“Side sewer inspection (new connection)” means when a new side sewer connection is made to the main sewer line or when the location of an existing side sewer is changed requiring a new as-built drawing to be created. Customers shall not be charged the side sewer inspection fee when the repairs to their side sewer lines do not require either a new connection to the main sewer line or a revised as-built drawing being created.

“Unauthorized reconnection” means when a meter has been disconnected or shut off by the district for the nonpayment of utility charges, violation of district policy or regulations or action to protect the water system and the customer reconnects (turns on the service) without authorization by the district.

“Vandalism to meter set” means any damage done to a meter, including, but not limited to, broken locks, meter sets, jumping service, stripping fixtures, breaking meters, breaking or disconnecting radio equipment, filling meter boxes, blocking access, or other activities that damage district equipment or inhibits, restricts, or limits district personnel from conducting operations.

“Water main tapping” means when the district taps a water line to provide a service connection for a customer.

“Water meter installation charge” means when a customer requests a new meter be installed to serve their property or that an existing meter be moved to a new location. The “short side of the street” means the shorter distance from the water line to the property. The “long side of the street” means the longer distance from the water line to the property.

“Water meter or side sewer removal” means when a customer requests in writing that their water meter or side sewer connection be removed from the district’s system and their account be terminated. Reconnection to the water or sewer system shall require the payment of all connection, permit, and other fees associated with a new connection in effect and applicable at the time of such new connection.