9.10.050 Payment reminder.
Not more than 16 days after the due date, the district shall mail payment reminders, to the address provided by the customer, to all customers that have not paid the balance due. The payment reminder shall contain the following information:
(1) The account’s service address;
(2) The name of the customer;
(3) The customer’s account number;
(4) The term: “Payment Reminder”;
(5) The amount due;
(6) The shut-off date;
(7) A notice to property owners and/or tenants that the other party has been provided a copy of the payment reminder;
(8) Ability for customers to request arrangements prior to the shut-off date;
(9) Ability for customers to file a written notice of appeal prior to the shut-off date to dispute an amount billed by the district. [Res. 677 § 6, 2011.]