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9.10.060 Shut-off notice.
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Not more than 45 days after the due date, the district shall mail shut-off notices, to the address provided by the customer, to all customers that have not paid the balance due. The shut-off notice shall contain the following information:

(1) The account’s service address;

(2) The name of the customer;

(3) The customer’s account number;

(4) The term: “Shut-Off Notice”;

(5) The amount due;

(6) The last date and time a customer can make payment or file a written appeal to the district to avoid service shut off;

(7) The shut-off date;

(8) A notice to property owners and/or tenants that the other party has been provided a copy of the shut-off notice;

(9) Ability for customers to request payment arrangements prior to the shut-off date;

(10) Ability for customers to file a written notice of appeal prior to the shut-off date to dispute an amount billed by the district. [Res. 677 § 7, 2011.]