The district shall shut off water service to a property whose utility account has not been paid in full, or who has not made payment arrangements, or has not requested in writing an appeal 35 to 55 days after the due date. The district shall hang a shut-off door hanger at the service address when the service is shut off.
The general manager or their designee shall have the authority to reschedule a shut-off day due to weather, staff availability, or any other exigent circumstances. When rescheduling a shut-off day, the district will mail a written notice to customers informing them of the rescheduled shut-off date, the customer’s past due account balance, and the new shut-off date. [Res. 677 § 9, 2011.]