The district may agree to payment arrangements with a customer to extend the shut-off date by a promise to pay the account balance by a specified date. Customers must contact the district and request payment arrangements before the close of business, no later than one working day prior to the shut-off date.

The general manager or designee shall determine each month’s payment arrangement date. Customers must pay the payment arrangement amount by close of business on their payment arrangement date to avoid shut off. [Res. 677 § 8, 2011.]